Had a normal day yesterday, a few dogs, some bad ones, a request cocker spaniel..some fat pomeranians, etc. Was getting ready to end the day on a high note.
UNTIL....
TITAN'S MOM!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!
So I had a dog named Titan as my last dog at 3:00 on sunday. We always ask for 4 hours for every dog we do, but we take one dog 3 hours before our shift ends. It is supposed to be small so we can finish it in 3 hours. We closed at 6 that night, so no one had an appointment later than 3. I actually had the last appointment of the day. Titan was in the books as a poodle/pomeranian but was in the computer as a cocker spaniel mix, which meant it was as big as a spaniel. Too big for a last appointment. Oh well. And comments in the computer said that it is extremely difficult and it bites. Well, too bad, I'll do it anyway, oh well. So 3:00 rolls around, no Titan. Ok. More time passes, and finally 3:45 rolls around and I see a huge matted white thing walk in with a teenage girl and what I assume to be her boyfriend. I go, "Hi, how can I help you?" She says she has a 3:30 appointment for her dog, Titan. Everyone, including my manager watched/heard me nicely tell her that I don't have time to do her dog anymore because she was 45 minutes late to her appointment and that we closed in about 2 hours. I said I was sorry and offered to reschedule. I showed/told her that there actually weren't any 3:30 appointments at all today when she insisted, and she left. Not 5 minutes later, this girl's mom calls saying I was extremely rude to her daughter, I was a horrible person for not taking her dog because she was 7 minutes late for her 3:30 appointment, and I was obviously taking advantage of her daughter because--drumroll--she was 17 years old! Because, apparently, I HATE 17 year olds. She asked to speak to my manager, and when my manager told her that I was known for my excellent customer service, she heard me and I was NOT rude, and that her appointment was at 3, not 3:30, and we closed at 6 and had no time to do her dog, she got so mad and said again how rude I was and mean and that I never offered to reschedule, and now that she has complained she doesn't want to come in because she is afraid we'd hurt her dog.
What a blatant, lying, horrible lady. She was obviously waiting for us to offer to do her dog for free, but she was 100% in the wrong and we were 100% right and she can go rot in hell with her huge horrible nasty biting matted dog and her lying teenager.
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
RRRRRRRRRRRRRRRRRR
RRRRRRRRRRRRRRR
and if I had time I'd tell you about this wonderfully fun lady who is coming in for an express groom on her dog tomorrow for me who said Annie (the last groomer), abused her dog because she was holding the dog's paw and the dog was pulling.
Oh...my...god...
I am just guessing she won't be happy with me. I need to touch the dog..I mean...ABUSE the dog, in order to groom it.
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